FREQUENTLY ASKED QUESTIONS
Short answers. Real ones.
Can't find what you need? Email us or ask Compass directly.
GENERAL
What is X3 Compass?+
X3 Compass is the AI Safety Director for motor carriers running 1–100 power units. Twelve specialized brains (DQ Files, MVR, HOS, D&A, CSA, Training, Hazmat, etc.), 300 published FMCSA skills, all answers grounded in the actual CFR.
Who is it for?+
Owner-operators, small fleets, and mid-size carriers who can't justify a full-time $100K/yr Safety Director. Two flavors: DIY at $25/driver if you want to drive the dashboard yourself, or DFY at $50/driver if you want a real X3 safety advisor managing it for you.
How is this different from X3 Fleet Safety?+
X3 Fleet Safety is the human-led compliance service — a real safety advisor working your account, billed at $50/driver. X3 Compass is the AI platform that powers it (and that you can run yourself at $25/driver). Same DOT expertise. Different delivery model.
Is this a real product or vaporware?+
Real. Twelve brains live, dashboard built, 100 skills published on GitHub (github.com/x3fleetsafety/skills) with the other 200 in the pipeline. You can start a 7-day trial right now.
PRICING & BILLING
How much does it cost?+
DIY (Compass AI) is $25 per driver per month. DFY (Compass Concierge) is $50 per driver per month. Enterprise (100+ trucks) is custom pricing — call us. Hazmat add-on is +$99/month on any tier.
Is there a free trial?+
Yes — 7 days, no credit card required. Every brain, all 300 skills, and the Hazmat add-on are included in the trial. After 7 days you pick a plan or cancel.
Can I switch between DIY and DFY?+
Yes, any time. Upgrade to DFY when you want a human in the loop, downgrade back to DIY when you're confident running it yourself. We pro-rate the change.
Annual discount?+
Yes — pay annually and get 2 months free (16% off). Toggle on the pricing page.
What if I have more than 100 drivers?+
That's Enterprise. Call us. Volume pricing, dedicated advisor team, white-label dashboard for partners, SSO, custom CFR skills.
DATA & INTEGRATIONS
How does my fleet data get into X3 Compass?+
Three ways: (1) Upload our CSV templates — one row per driver, one per vehicle, one per inspection. (2) Enter manually via the in-app forms — every field is CFR-labeled. (3) Send data via API — endpoint URL and key are in Settings, full docs available.
Do you integrate with my ELD provider?+
Not yet, but the API supports any ELD vendor that can webhook out (Motive, Samsara, Geotab, etc.). On the roadmap: direct OAuth connectors. For now, CSV import works for batch updates.
FMCSA Clearinghouse?+
We track every query you owe and remind you before the deadline (§ 382.701(b) annual queries, § 382.701(a) pre-employment). When you run a query through the FMCSA portal, you log the result in X3 Compass and we file it with the driver's DQ packet.
Background checks and MVR?+
Order pre-employment background checks and annual MVR pulls directly from the app — we wrap Checkr and SambaSafety. Cost is per-package and rolled into your monthly invoice. No separate vendor account.
COMPLIANCE & AUDIT
What if I get a DOT audit?+
Click 'Audit Export' in the sidebar. We generate a single PDF bundle: every § 391.51 DQ file, every accident, every inspection, every D&A test, every training cert — 3-year retention complete, indexed, watermarked. You walk into the audit with a USB drive.
Are answers really CFR-cited?+
Yes. Every Compass response shows the regulation it's grounded in (e.g., '§ 395.3 — 14-hour rule'). If we don't have a high-confidence answer rooted in CFR, we tell you and escalate to an X3 safety advisor (DFY plans) or recommend you call FMCSA directly.
Does Compass make legal recommendations?+
Compass cites regulation and best practices. It's not a substitute for an attorney or for FMCSA's own published interpretations. For litigation, hire counsel. For interpretation rulings, ask FMCSA. For everything else — that's what Compass is for.
ACCOUNT & SECURITY
How do team seats work?+
Every tier includes unlimited team seats. Roles: owner, admin, dispatcher, safety, billing. Invite people from Settings. They each get their own login, audit trail, and notification preferences.
How secure is my data?+
Encrypted in transit (TLS 1.3) and at rest (AES-256). Hosted on Cloudflare + Supabase. SOC 2 Type II inheritance via our infrastructure providers. Dedicated security page coming with our own attestation.
Can I export my data and leave?+
Yes, any time. Export every CSV, every PDF, every audit bundle. No lock-in. We charge for the brain, not for keeping your files hostage.
Still have questions? Ask Compass.
No signup needed. Try the demo brain — answers in seconds, cited to the CFR.